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Date: Tue, 24 Aug 1999 12:25:00 -0700
To: supremelawfirm@yahoo.com
From: Exodus Abuse Investigations <abuse@exodus.net>  | Block Address | Add to Address Book
Subject: Re: Exodus has received your letter - Autoreply from Exodus Communications

Exodus Communications has received your message regarding a potential
violation of our rules of service (see
http://www.exodus.net/about_us/policies.html#online).  We will
investigate to determine if there has been a violation. If there has
been a violation, we will contact our customer and require that the
violating activity cease.  If the violation does not cease, we will
terminate our customer's service pursuant to our rules of service.

As part of our investigation we may forward your message to our
customer. Please note that Exodus is a provider of Internet Ports and
Network Management Solutions for our customers' Internet sites, we are
not an ISP.  As such, Exodus does not control or monitor the
information transmitted through or hosted on its network.  All of
Exodus' customers have agreed to comply with Exodus' rules of service,
and most customers have policies similar to Exodus' policy.  However,
many Exodus customers themselves act as hosting businesses (ISPs) for
other customers, some of whom themselves host other customers.  In our
experience, when there is a violation of Exodus' rules of service, the
violator is a customer of a customer.

Due to the large number of messages received, the complexity in
determining whether a violation of our rules of service exists, and
the efforts required (by Exodus and it's customers) to cease any
actual violations, it may take several weeks to resolve your request.
You can help us to prevent any potential violations as follows: First,
please review the potentially violating Email message in detail,
including the full header information.  If the return header or
traceroute suggests the message originated within our network, the
chances are that it contains a falsified header or has bounced off of
a server in our network.  Due to the nature of our business and the
fact that we do not sell Internet access, there is little chance that
the message originated from our network.  Second, please contact the
site that is advertised or referenced in the message.  Often times,
the site will have a means by which you can register a comment or
complaint.  Third, determine if a web hosting company hosts the site.
If so, please contact that company and register a comment or complaint
and provide the company with full details.  Fourth, please send us all
information, including complete header and traceroute information.
Please send this information to http://us.f115.mail.yahoo.com/ym/Compose?To=abuse@exodus.net&YY=70433&order=up&sort=sender&pos=0 including the spam
subject line as the subject for your complaint.  Please do not send
comments, complaints or emails regarding these matters to any other
email address at Exodus, because they are not handled through any
other address.

Exodus takes all potential violations of its rules of service very
seriously.  We do not tolerate violations and will terminate service
to violators.  If you are unable to resolve this matter through the
process described above, or if you have any questions or comments,
please contact myself or Adam Wegner, General Counsel of Exodus
Communications, Inc. (408)346-2350.

Sincerely,

Janis Purl
Abuse Manager Exodus Communications, Inc.
1-888-2-EXODUS x 2574

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