Time: Mon Sep 29 06:50:40 1997
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Mon, 29 Sep 1997 06:50:35 -0700 (MST)
09:49:37 -0000
Date: Mon, 29 Sep 1997 06:44:23 -0700
To: (Recipient list suppressed)
From: Paul Andrew Mitchell [address in tool bar]
Subject: FYI: Eudora Pro 3.0.3(32) on Windows 95
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Dear IBM,
We scheduled a major system upgrade from
Windows 3.11 to Windows 95 for yesterday,
and the day before, because weekends are
generally the best time for such major
disruptions.
However, we ran into a severe problem which
prevents Eudora Pro 3.0.3(32) from working
at all with IBM.NET, even though the 16-bit
version 3.0.3(16) works just fine. All that
your tech support people could tell us, is
that we need to contact Eudora. Since they
do not work on weekends (and we do), we were
stuck for 10 hours on both days, trying to
isolate the problem (20 hours total).
Also, in downloading the latest Eudora Pro
updater from their website, we discovered
that this file has changed in size, although
it still has the same name. To confirm this
finding, we started the download on two
separate machines: a 586/200 with Win95
connected to IBM.NET, and a 586/100 with
Windows 3.11, connected to Primenet. Even
though the Win95 machine has a 33.6K modem
and much faster processor and disks, the
download from IBM took more than twice as
long.
Are you throttling the throughput
of downloads for certain users? If so,
why?
Also, do your tech support people have
information about this Eudora Pro problem
which they refused or neglected to share
with us?
I am a busy professional, like you, but neither
of us has time to waste. I certainly do [was "don't"]
I think it would have been proper for your
tech support people to inform me of the nature
of this problem, and/or to search for an answer
and get back to me, so that I could have spent
the past 20 hours on something more productive,
rather than spinning our wheels on an
unsolvable error.
Does the term "Remote Passphrase Authorization"
mean anything, to which you might be able to
respond?
What follows is proof that the download via
IBM.NET was twice as slow as the simultaneous
download via Primenet using a slower CPU,
slower modem, and much slower disks (compressed
drives at 16MB/sec. v. uncompressed drives at
33MB/sec.) In other words, the slow download
rate is being caused by your equipment, quite
obviously.
We are still evaluating IBM.NET as our
recommended ISP for medium to heavy email
and website traffic. Unless these problems
can be corrected timely, I regret to inform
you that we cannot recommend your technology
at this time.
We look forward to your immediate response,
and corrections, to these problems.
/s/ Paul Mitchell
http://supremelaw.com
copy: Supreme Law School, Qualcomm, The Internet
Date: Mon, 29 Sep 1997 05:17:24 -0700
To: supremelaw@ibm.net
From: Paul Andrew Mitchell [address in tool bar]
Subject: Question
Hi Jerry,
I tested your hypothesis by invoking Netscape
on two machines in parallel: a 586 with Windows 3.11,
and a 586 with Windows 95. Both started the same
download of the very same file at the same time.
Here are the results from the Windows 3.11 machine
(which finished first, via Primenet):
on September 28, 1997 at 7:30 p.m. PDT,
on the Internet via Primenet, Windows 3.11,
Intel 586/100, Netscape 3.0, at URL:
http://www.eudora.com/eudorapro/updaters.html
click on:
Download Eudora Pro for Windows 3.0 -> 3.0.3 Updater
NDOS DIR command produces the following:
Volume in drive C is MS-DOS_6 Serial number is 1ED2:0A37
Directory of c:\temp\*.exe
eup303up.exe 4704736 9-28-97 7:27p
4,704,736 bytes in 1 file(s) 4,710,400 bytes allocated
53,518,336 bytes free
This is the same result as I obtained earlier, to wit:
EUP303UP EXE 4,704,736 09-28-97 11:19a eup303up.exe [same name]
I am now still waiting for the Windows 95 machine
to finish, which is connected to IBM.NET with a
faster modem (33.6 v. 28.8) and a faster processor
(200MHz v. 100MHz). IBM's version of Netscape is
reporting roughly half the download rate (1K/sec
v. 2K/sec via Primenet/Win3.11).
I will generate a similar report when the IBM
download is done, but I will have to move the
report file over to this machine, because I still
cannot access Eudora email via IBM.NET. When I do
that, I will do a File Compare ("FC") on the two
files, assuming they are the exact same size.
Please stand by. And, thanks for the help!!
/s/ Paul Mitchell
http://supremelaw.com
At 09:00 PM 9/28/97 -0500, you wrote:
>I got in on this late, I am not sure what your problem is exactly. Let me
>know. I will be here all evening and will help you once you get the backup
>done. Even though it is a High Holiday.
>
>Jerry
>
>Jerry Block
>
>mailto:jblock@iquest.net
>Jerry's Sports Center http://members.iquest.net/~jblock
>*** Support H.R. 1748 to ban junk email (spam): http://www.cauce.org
>***
>Page me on ICQ UIN# 1984642
>
>
Date: Mon, 29 Sep 1997 05:17:40 -0700
To: supremelaw@ibm.net
From: Paul Andrew Mitchell [address in tool bar]
Subject: Question
Hi Jerry,
As promised:
here are the results for the Windows 95 machine
(which finished second, behind Primenet):
on September 28, 1997, at 8:05 p.m. PDT,
on the Internet via IBM.NET, Windows 95,
Intel 586/200, Netscape 3.0 (modified by IBM),
at URL:
http://www.eudora.com/eudorapro/updaters.html
click on:
Download Eudora Pro for Windows 3.0 -> 3.0.3 Updater
DOS "DIR EUP303UP.*" command produces the following:
Volume in drive C has no label
Volume Serial Number is 3442-10CE
Directory of C:\temp
EUP303UP EXE 4,704,736 09-28-97 11:19a eup303up.exe [earlier]
EUP303UP EX2 4,704,736 09-28-97 8:05p eup303up.ex2 [later]
2 file(s) 9,409,472 bytes
0 dir(s) 4,178.64 MB free
After copying the Win95 file to the Win3.11 machine,
on the Win3.11 machine the NDOS "DIR EUP303UP.*"
command produces:
Volume in drive C is MS-DOS_6 Serial number is 1ED2:0A37
Directory of c:\temp\eup303up.*
eup303up.ex2 4704736 9-28-97 8:05p
eup303up.exe 4704736 9-28-97 7:27p
9,409,472 bytes in 2 file(s) 9,420,800 bytes allocated
46,669,824 bytes free
Now, do a File Compare ("FC") on these two files:
Comparing files EUP303UP.EXE and EUP303UP.EX2
FC: no differences encountered
Qualcomm is not being exactly straight with us.
Also, I think I may have found the source of
my problem: read the README file mentioned
right after the link to the 3.0.3 updater:
README -- Important Information about this updater
There is something "new" in 3.0.3:
Remote Passphrase Authentication ("RPA")
Ugh!!
It's no wonder that the IBM tech support people
keep referring me to Qualcomm tech support.
Wanna bet IBM.NET does not support RPA yet? ;-)
It's bed time for me. I've had enough of this
nonsense for one day (after 10+ hours of
trouble-shooting).
/s/ Paul Mitchell
http://supremelaw.com
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