Time: Sat Nov 02 12:51:12 1996
To: Nancy Lord <defense@macon.mindspring.com>
From: Paul Andrew Mitchell [address in tool bar]
Subject: computer industry laughs
Cc: 
Bcc: 

At 12:14 PM 11/2/96 -0500, you wrote:
>At 03:41 AM 11/2/96 -0700, you wrote:
>>Side splitters from the computer industry:
>
>Paul,
>        This is the funniest thing I've ever read.  I
>have tears coming out of my eyes.
>        
>Nancy

Hi Nancy,

My toaster ate my passport
(got to it before the "Gids".)

/s/ Paul Mitchell


>
>>
>>Can you believe that these things really happen?
>>
>>So you think you're computer-illiterate?  Check out the  following
>>excerpts from a Wall Street Journal article by Jim Carlton --
>>
>>
>>1. Compaq is considering changing the command "Press Any Key" to
>>"Press Return Key" because of the flood of calls asking where the
>>"Any" key is.
>>
>>2. AST technical support had a caller complaining that her mouse
>>was hard to control with the dust cover on.  The cover turned out
>>to be the plastic bag the mouse was packaged in.
>>
>>3. Another Compaq technician received a call from a man
>>complaining that the system wouldn't read word processing files
>>from his old diskettes.  After trouble-shooting for magnets and
>>heat failed to diagnose the problem, it was found that the
>>customer labeled the diskettes then rolled them into the
>>typewriter to type the labels.
>>
>>4. Another AST customer was asked to send a copy of her defective
>>diskettes.  A few days later a letter arrived from the customer
>>along  with Xeroxed copies of the floppies.
>>
>>5. A Dell technician advised his customer to put his troubled
>>floppy back in the drive and close the door.  The customer asked
>>the tech to hold on, and was heard putting the phone down,
>>getting up and crossing the room to close the door to his room.
>>
>>6. Another Dell customer called to say he couldn't get his
>>computer to fax anything.  After 40 minutes of trouble-shooting,
>>the technician discovered the man was trying to fax a piece of
>>paper by holding it in front of the monitor  screen and hitting
>>the "send" key.
>>
>>7. Another Dell customer needed help setting up a new program, so
>>a Dell tech suggested he go to the local Egghead.  "Yeah, I got
>>me a couple of friends, "the customer replied.  When told Egghead
>>was a software store, the man said, "Oh, I thought you meant for
>>me to find a couple of geeks."
>>
>>8. Yet another Dell customer called to complain that his keyboard
>>no longer worked.  He had cleaned it by filling up his tub with
>>soap and water and soaking the keyboard for a day, then removing
>>all the keys and washing them individually.
>>
>>9. A Dell technician received a call from a customer who was
>>enraged because his computer had told him he was "bad and an
>>invalid".  The tech explained that the computer's "bad command"
>>and "invalid" responses shouldn't be taken personally.
>>
>>10. An exasperated caller to Dell Computer Tech Support couldn't
>>get her new Dell Computer to turn on.  After ensuring the computer
>>was plugged in, the technician asked her what happened  when she
>>pushed the power button. Her response, "I pushed and  pushed on
>>this foot pedal and nothing happens." The "foot pedal" turned out
>>to be the computer's mouse.
>>
>>11. Another customer called Compaq tech support to say her
>>brand-new computer wouldn't work.  She said she unpacked the
>>unit, plugged it in, and sat there for 20 minutes waiting for
>>something to happen. When asked what happened when she pressed
>>the power switch, she asked "What power switch?"
>>
>>12.  True story from a Novell NetWire SysOp:
>>
>>Caller: "Hello, is this Tech Support?"
>>Tech:   "Yes, it is. How may I help you?"
>>Caller: "The cup holder on my PC is broken and I am within my warranty
>>         period. How do I go about getting that fixed?"
>>Tech:   "I'm sorry, but did you say a cup holder?"
>>Caller: "Yes, it's attached to the front of my computer."
>>Tech:   "Please excuse me if I seem a bit stumped, It's because
>>         I am. Did you receive this as part of a promotional,
>>         at a trade show? How did you get this cup holder?
>>         Does it have any trademark on it?"
>>Caller: "It came with my computer, I don't know anything about a
>>         promotional. It just has '4X' on it."
>>
>>At this point the Tech Rep had to mute the caller, because he
>>couldn't stand it. The caller had been using the load drawer of the
>>CD-ROM drive as a cup holder, and snapped it off the drive!
>>
>>8-]
>>
>>===========================================================
>>Paul Andrew, Mitchell, B.A., M.S.:  pmitch@primenet.com                  
>>ship to: c/o 2509 N. Campbell, #1776, Tucson, Arizona state
>>===========================================================
>>
>>
>
>
      


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