Customer Service
Recently you
requested personal assistance from our on-line support center. Below is a
summary of your request and our response.
If this issue is not resolved to your satisfaction, you may reopen it
within the next 7 days.
Thank you for allowing us to be of service to you.
Subject
Request a return or refund
Discussion Thread
Response
Via Email (Jennifer)11/26/2013 06:37 AM
Dear Paul,
Thank you for contacting Newegg.
Thank you for the details. I show the agent has sent a request to help you
for the issue. You will be updated via email once it is processed. Have a
nice day.
If you have any further questions or concerns, please visit our FAQs page.
If you still require any assistance, please feel free to reply directly to
this email.
Thank you,
Jennifer
Newegg Customer Service
Once you know, you Newegg.
CONFIDENTIALITY NOTICE:
This e-mail message and any attachments are for the sole use of the
intended recipient(s)
and may contain confidential information. This e-mail and any attachments
may also
contain information protected from disclosure under the Attorney-Client
Privilege and/or
the Attorney Work Product Privilege, and any distribution of such e-mail or
attachment to
a person or entity outside of Newegg Inc. is not intended to waive either
such privilege.
If you are not an intended recipient, or an intended recipient's authorized
agent, you
are hereby notified that you are not authorized to read, use, retain,
disseminate,
distribute, print or copy this e-mail message or any attachments. If you
have received
this message in error, please notify the sender immediately and delete all
copies of this
e-mail message and any attachments from your computer system.
Customer
By Email (Paul Mitchell)11/24/2013 07:58 AM
1. *What is your daytime
contact phone number (can be a cell phone or work phone)?
[redacted / that phone
number is no longer active]*
2. *What is the problem you are
having with the item?
HDD sold as new w/ 5-year
factory warranty failed in less than 3 years.
Manufacturer confirms that
this S/N was REFURBISHED and
not eligible for 5-year
factory warranty.*
3. *What is the reason that the
manufacturer will not provide warranty service?
Repeating, WDC confirms that
this S/N was REFURBISHED and
not eligible for 5-year factory warranty.*
4. *What is the case or
reference number provided by the manufacturer
and/or the first and last name of the person you spoke to and when?
WD Case #111713-7721787
<111713-7721787>, contact is "Harley"
(no last name provided),
Western Digital Service and Support department.
Harley has given permission
for you to contact him in this matter.*
5. *If you have returned a
defective item to the manufacturer,
what is the RMA, case or reference number assigned for the return?
I have not returned this item,
because WDC will NOT issue an RMA and
will not accept it for
repair or replacement, because it is no longer covered
by any factory warranty(s).*
6. *Could you please provide us
with the model #, serial # and UPC code of the item?
Model #WD2003FYYS, Serial
Number ("S/N") #WMAY00558263,
UPC code (not known)*
On Sun, Nov 24, 2013 at 7:43 AM, Newegg.com <newegg1@mailmw.custhelp.com>wrote:
>
>
> [image: Newegg] Customer
Service Recently you requested personal
> assistance from our on-line support center. Below is a summary of your
> request and our response.
>
> If this issue is not resolved to your satisfaction, you may reopen it
> within the next 7 days.
>
> Thank you for allowing us to be of service to you.
>
>
> Subject
>
> Request a return or refund
> ------------------------------
> Discussion Thread Response Via Email (Elena)11/24/2013 07:43 AM
>
> Dear Paul,
>
> Thank you for contacting Newegg.
>
> Thank you for the information. I have sent you an email for
authorization
> request. Please complete the email and send it back to us and then we
will
> negotiate with the manufacturer regarding the warranty service. It
would
> take about 3-7 business days to complete. Thank you in advance.
>
> If you have any further questions or concerns, please visit our FAQs
page.
> If you still require any assistance, please feel free to reply
directly to
> this email.
>
> Thank you,
>
> Elena
> Newegg Customer Service
>
> Once you know, you Newegg.
>
> CONFIDENTIALITY NOTICE:
> This e-mail message and any attachments are for the sole use of the
> intended recipient(s)
> and may contain confidential information. This e-mail and any
attachments
> may also
> contain information protected from disclosure under the
Attorney-Client
> Privilege and/or
> the Attorney Work Product Privilege, and any distribution of such
e-mail
> or attachment to
> a person or entity outside of Newegg Inc. is not intended to waive either
> such privilege.
> If you are not an intended recipient, or an intended recipient's
> authorized agent, you
> are hereby notified that you are not authorized to read, use, retain,
> disseminate,
> distribute, print or copy this e-mail message or any attachments. If
you
> have received
> this message in error, please notify the sender immediately and delete
all
> copies of this
> e-mail message and any attachments from your computer system.
> ------------------------------
> Customer By Email (Paul Mitchell)11/23/2013 08:26 PM
>
> *Sales Order Number: 55789599*
>
> *Repeating from below:*
>
>
> *Invoice Summary: Your Sales
Order Number: 55789599 Order Date:
> 01/28/2011 Order Total: $259.99
Account Number: 7106649*
>
> *Item Number: 22-136-579*
>
> On Sat, Nov 23, 2013 at 5:09 PM, Newegg.com <newegg1@mailmw.custhelp.com>wrote:
>
>
> >
> >
> > [image: Newegg] Customer
Service Recently you requested personal
> > assistance from our on-line support center. Below is a summary of
your
> > request and our response.
> >
> > If this issue is not resolved to your satisfaction, you may
reopen it
> > within the next 7 days.
> >
> > Thank you for allowing us to be of service to you.
> >
> >
> > Subject
> >
> > Request a return or refund
> > ------------------------------
> > Discussion Thread Response Via Email (Elena)11/23/2013 05:09 PM
> >
> > Dear Paul,
> >
> > Thank you for contacting Newegg.
> >
> > I am happy to help you. Could you please provide us with the
order # in
> > question so that we can further help you with the issue? Thank
you in
> > advance.
> >
> > If you have any further questions or concerns, please visit our
FAQs page.
> > If you still require any assistance, please feel free to reply
directly to this email.
> >
> > Thank you,
> >
> > Elena
> > Newegg Customer Service
> >
> > Once you know, you Newegg.
> >
> > CONFIDENTIALITY NOTICE:
> > This e-mail message and any attachments are for the sole use of
the
> > intended recipient(s)
> > and may contain confidential information. This e-mail and any
> attachments
> > may also
> > contain information protected from disclosure under the
Attorney-Client
> > Privilege and/or
> > the Attorney Work Product Privilege, and any distribution of such
e-mail
> > or attachment to
> > a person or entity outside of Newegg Inc. is not intended to
waive
> either
> > such privilege.
> > If you are not an intended recipient, or an intended recipient's
> > authorized agent, you
> > are hereby notified that you are not authorized to read, use,
retain,
> > disseminate,
> > distribute, print or copy this e-mail message or any attachments.
If you
> > have received
> > this message in error, please notify the sender immediately and
delete
> all
> > copies of this
> > e-mail message and any attachments from your computer system.
> > ------------------------------
> > Auto-Response 11/23/2013 07:56 AM
> >
> > The following answers might help you immediately. (Answers open
in a
> > separate window.)
> > Answer Link: How do I
return a product on a Guest Account?
> > Answer Link: What is
Newegg's return process?
> > Answer Link: Additional
Newegg return information
> > Answer Link: Is it
necessary to return each individual accessory when I
> > send in a return? What should I include with my RMA?
> > Answer Link: What is the
return policy for Combo, Bundle and Kit
> Specials?
> >
> > ------------------------------
> > Customer By Web Form (Paul Mitchell)11/23/2013 07:56 AM
> >
> > Dear Newegg:
> >
> > When I queried Western Digital's Warranty Check database,
> > they confirmed that the WD WD2003FYYS
> > which I purchased from you was a REFURBISHED HDD
> > and NOT a new HDD with a 5-year warranty.
> >
> > You may confirm this on your own by using
> > Serial Number WMAY00558263 .
> >
> > See: http://websupport.wdc.com/warranty/warrantycheck.asp?custtype=end
> >
> > The WDC Warranty Check replies:
"No Limited Warranty"
> > "Product was originally sold to a system manufacturer.
Please contact the
> > system manufacturer or the place of purchase for warranty
service."
> >
> > It is evident, therefore, that you charged me for a
> > new HDD when the HDD you shipped was a
> > REFURBISHED HDD that never had a
> > full 5-year factory warranty.
> >
> > If you will kindly reply with an email address,
> > I will be happy to forward to you a copy
> > of Western Digital's reply confirming
> > that the HDD I Purchased from you
> > was in fact a REFURBISHED HDD
> > which never had a 5-year warranty.
> >
> > That HDD has now failed, and Western Digital
> > will NOT replace it because it is not covered
> > by the normal factory warranty, even though
> > the Order Date was January 28, 2011.
> >
> > RSVP to email: <supremelawfirm@gmail.com>
> >
> >
> > Thank you very much.
> >
> >
> > Sincerely yours,
> > /s/ Paul A. Mitchell
> > Systems Development Consultant
> > ------------------------------
> > Question Reference #131123-000737 *Category Level 1: *Returns *Category
> > Level 2: *Request a return
or refund *Date Created: *11/23/2013
07:56 AM
> *Last
> > Updated: *11/23/2013 05:09
PM *Status: *Solved *Sales Order
Number: *
> > 55789599 *Item Number: *22-136-579
*Number of Items being Returned: *1
> *Return-Refund
> > or Replacement?: *Replacement
*Business Unit: *US *is_sa_chat: *No
*Item
> > Description: *Western
Digital RE4 WD2003FYYS 2TB 7200 RPM 64MB Cache
> SATA
> > 3.0Gb/s 3.5" Internal Hard Drive Bare Drive
> >
> > Invoice Summary:
> > Your Sales Order Number: 55789599
> > Order Date: 01/28/2011
> > Order Total: $259.99
> > Account Number: 7106649
> >
> > For more assistance, you can find FAQs, contact links and live
chat on
> our
> > websites:
> > United States:Newegg.com Canada:Newegg.ca
> > Business:NeweggBusiness.com
> >
> > Once You Know, You Newegg ®
> > ------------------------------
> > How did I do today?
> >
> >
> >
> > Eggcellent!
> > Poorly
> >
> >
> >
>
> --
> Sincerely yours,
> /s/ Paul Andrew Mitchell, B.A., M.S.
> Private Attorney General, 18 U.S.C. 1964
> All Rights Reserved without Prejudice
> ------------------------------
> Response Via Email (Elena)11/23/2013 05:09 PM
>
> Dear Paul,
>
> Thank you for contacting Newegg.
>
> I am happy to help you. Could you please provide us with the order #
in
> question so that we can further help you with the issue? Thank you in
> advance.
>
> If you have any further questions or concerns, please visit our FAQs
page.
> If you still require any assistance, please feel free to reply
directly to
> this email.
>
> Thank you,
>
> Elena
> Newegg Customer Service
>
> Once you know, you Newegg.
>
> CONFIDENTIALITY NOTICE:
> This e-mail message and any attachments are for the sole use of the
> intended recipient(s)
> and may contain confidential information. This e-mail and any
attachments
> may also
> contain information protected from disclosure under the
Attorney-Client
> Privilege and/or
> the Attorney Work Product Privilege, and any distribution of such
e-mail
> or attachment to
> a person or entity outside of Newegg Inc. is not intended to waive
either
> such privilege.
> If you are not an intended recipient, or an intended recipient's
> authorized agent, you
> are hereby notified that you are not authorized to read, use, retain,
> disseminate,
> distribute, print or copy this e-mail message or any attachments. If
you
> have received
> this message in error, please notify the sender immediately and delete
all
> copies of this
> e-mail message and any attachments from your computer system.
> ------------------------------
> Auto-Response 11/23/2013 07:56 AM
>
> The following answers might help you immediately. (Answers open in a
> separate window.)
> Answer Link: How do I return a
product on a Guest Account?
> Answer Link: What is Newegg's
return process?
> Answer Link: Additional Newegg
return information
> Answer Link: Is it necessary to
return each individual accessory when I
> send in a return? What should I include with my RMA?
> Answer Link: What is the return
policy for Combo, Bundle and Kit Specials?
>
> ------------------------------
> Customer By Web Form (Paul Mitchell)11/23/2013 07:56 AM
>
> Dear Newegg:
>
> When I queried Western Digital's Warranty Check database,
> they confirmed that the WD WD2003FYYS
> which I purchased from you was a REFURBISHED HDD
> and NOT a new HDD with a 5-year warranty.
>
> You may confirm this on your own by using
> Serial Number WMAY00558263 .
>
> See: http://websupport.wdc.com/warranty/warrantycheck.asp?custtype=end
>
> The WDC Warranty Check replies:
"No Limited Warranty"
> "Product was originally sold to a system manufacturer. Please contact the
> system manufacturer or the place of purchase for warranty
service."
>
> It is evident, therefore, that you charged me for a
> new HDD when the HDD you shipped was a
> REFURBISHED HDD that never had a
> full 5-year factory warranty.
>
> If you will kindly reply with an email address,
> I will be happy to forward to you a copy
> of Western Digital's reply confirming
> that the HDD I Purchased from you
> was in fact a REFURBISHED HDD
> which never had a 5-year warranty.
>
> That HDD has now failed, and Western Digital
> will NOT replace it because it is not covered
> by the normal factory warranty, even though
> the Order Date was January 28, 2011.
>
> RSVP to email: <supremelawfirm@gmail.com>
>
>
> Thank you very much.
>
>
> Sincerely yours,
> /s/ Paul A. Mitchell
> Systems Development Consultant
> ------------------------------
> Question Reference #131123-000737 *Category Level 1: *Returns *Category
> Level 2: *Request a return or
refund *Date Created: *11/23/2013
07:56 AM *Last
> Updated: *11/24/2013 07:43 AM
*Status: *Solved *Sales Order Number: *
> 55789599 *Item Number: *22-136-579
*Number of Items being Returned: *1
*Return-Refund
> or Replacement?: *Replacement
*Business Unit: *US *is_sa_chat: *No
*Item
> Description: *Western Digital
RE4 WD2003FYYS 2TB 7200 RPM 64MB Cache SATA
> 3.0Gb/s 3.5" Internal Hard Drive Bare Drive
>
> Invoice Summary:
> Your Sales Order Number: 55789599
> Order Date: 01/28/2011
> Order Total: $259.99
> Account Number: 7106649
>
> For more assistance, you can find FAQs, contact links and live chat on
our
> websites:
> United States:Newegg.com Canada:Newegg.ca
> Business:NeweggBusiness.com
>
> Once You Know, You Newegg ®
> ------------------------------
> How did I do today?
>
>
>
> Eggcellent!
> Poorly
>
>
>
--
Sincerely yours,
/s/ Paul Andrew Mitchell, B.A., M.S.
Private Attorney General, 18 U.S.C. 1964
All Rights Reserved without Prejudice
Response
Via Email (Elena)11/24/2013 07:43 AM
Dear Paul,
Thank you for contacting Newegg.
Thank you for the information. I have sent you an email for authorization
request. Please complete the email and send it back to us and then we will
negotiate with the manufacturer regarding the warranty service. It would
take about 3-7 business days to complete. Thank you in advance.
If you have any further questions or concerns, please visit our FAQs page.
If you still require any assistance, please feel free to reply directly to
this email.
Thank you,
Elena
Newegg Customer Service
Once you know, you Newegg.
CONFIDENTIALITY NOTICE:
This e-mail message and any attachments are for the sole use of the
intended recipient(s)
and may contain confidential information. This e-mail and any attachments
may also
contain information protected from disclosure under the Attorney-Client
Privilege and/or
the Attorney Work Product Privilege, and any distribution of such e-mail or
attachment to
a person or entity outside of Newegg Inc. is not intended to waive either
such privilege.
If you are not an intended recipient, or an intended recipient's authorized
agent, you
are hereby notified that you are not authorized to read, use, retain,
disseminate,
distribute, print or copy this e-mail message or any attachments. If you
have received
this message in error, please notify the sender immediately and delete all
copies of this
e-mail message and any attachments from your computer system.
Customer
By Email (Paul Mitchell)11/23/2013 08:26 PM
*Sales Order Number: 55789599*
*Repeating from below:*
*Invoice Summary: Your Sales Order
Number: 55789599 Order Date:
01/28/2011 Order Total: $259.99
Account Number: 7106649*
*Item Number: 22-136-579*
On Sat, Nov 23, 2013 at 5:09 PM, Newegg.com <newegg1@mailmw.custhelp.com>wrote:
>
>
> [image: Newegg] Customer
Service Recently you requested personal
> assistance from our on-line support center. Below is a summary of your
> request and our response.
>
> If this issue is not resolved to your satisfaction, you may reopen it
> within the next 7 days.
>
> Thank you for allowing us to be of service to you.
>
>
> Subject
>
> Request a return or refund
> ------------------------------
> Discussion Thread Response Via Email (Elena)11/23/2013 05:09 PM
>
> Dear Paul,
>
> Thank you for contacting Newegg.
>
> I am happy to help you. Could you please provide us with the order #
in
> question so that we can further help you with the issue? Thank you in
> advance.
>
> If you have any further questions or concerns, please visit our FAQs
page.
> If you still require any assistance, please feel free to reply
directly to
> this email.
>
> Thank you,
>
> Elena
> Newegg Customer Service
>
> Once you know, you Newegg.
>
> CONFIDENTIALITY NOTICE:
> This e-mail message and any attachments are for the sole use of the
> intended recipient(s)
> and may contain confidential information. This e-mail and any
attachments
> may also
> contain information protected from disclosure under the
Attorney-Client
> Privilege and/or
> the Attorney Work Product Privilege, and any distribution of such
e-mail
> or attachment to
> a person or entity outside of Newegg Inc. is not intended to waive
either
> such privilege.
> If you are not an intended recipient, or an intended recipient's
> authorized agent, you
> are hereby notified that you are not authorized to read, use, retain,
> disseminate,
> distribute, print or copy this e-mail message or any attachments. If
you
> have received
> this message in error, please notify the sender immediately and delete
all
> copies of this
> e-mail message and any attachments from your computer system.
> ------------------------------
> Auto-Response 11/23/2013 07:56 AM
>
> The following answers might help you immediately. (Answers open in a
> separate window.)
> Answer Link: How do I return a
product on a Guest Account?
> Answer Link: What is Newegg's
return process?
> Answer Link: Additional Newegg
return information
> Answer Link: Is it necessary to
return each individual accessory when I
> send in a return? What should I include with my RMA?
> Answer Link: What is the return
policy for Combo, Bundle and Kit Specials?
>
> ------------------------------
> Customer By Web Form (Paul Mitchell)11/23/2013 07:56 AM
>
> Dear Newegg:
>
> When I queried Western Digital's Warranty Check database,
> they confirmed that the WD WD2003FYYS
> which I purchased from you was a REFURBISHED HDD
> and NOT a new HDD with a 5-year warranty.
>
> You may confirm this on your own by using
> Serial Number WMAY00558263 .
>
> See: http://websupport.wdc.com/warranty/warrantycheck.asp?custtype=end
>
> The WDC Warranty Check replies:
"No Limited Warranty"
> "Product was originally sold to a system manufacturer. Please contact the
> system manufacturer or the place of purchase for warranty
service."
>
> It is evident, therefore, that you charged me for a
> new HDD when the HDD you shipped was a
> REFURBISHED HDD that never had a
> full 5-year factory warranty.
>
> If you will kindly reply with an email address,
> I will be happy to forward to you a copy
> of Western Digital's reply confirming
> that the HDD I Purchased from you
> was in fact a REFURBISHED HDD
> which never had a 5-year warranty.
>
> That HDD has now failed, and Western Digital
> will NOT replace it because it is not covered
> by the normal factory warranty, even though
> the Order Date was January 28, 2011.
>
> RSVP to email: <supremelawfirm@gmail.com>
>
>
> Thank you very much.
>
>
> Sincerely yours,
> /s/ Paul A. Mitchell
> Systems Development Consultant
> ------------------------------
> Question Reference #131123-000737 *Category Level 1: *Returns *Category
> Level 2: *Request a return or
refund *Date Created: *11/23/2013
07:56 AM *Last
> Updated: *11/23/2013 05:09 PM
*Status: *Solved *Sales Order Number: *
> 55789599 *Item Number: *22-136-579
*Number of Items being Returned: *1
*Return-Refund
> or Replacement?: *Replacement
*Business Unit: *US *is_sa_chat: *No
*Item
> Description: *Western Digital
RE4 WD2003FYYS 2TB 7200 RPM 64MB Cache SATA
> 3.0Gb/s 3.5" Internal Hard Drive Bare Drive
>
> Invoice Summary:
> Your Sales Order Number: 55789599
> Order Date: 01/28/2011
> Order Total: $259.99
> Account Number: 7106649
>
> For more assistance, you can find FAQs, contact links and live chat on
our
> websites:
> United States:Newegg.com Canada:Newegg.ca
> Business:NeweggBusiness.com
>
> Once You Know, You Newegg ®
> ------------------------------
> How did I do today?
>
>
>
> Eggcellent!
> Poorly
>
>
>
--
Sincerely yours,
/s/ Paul Andrew Mitchell, B.A., M.S.
Private Attorney General, 18 U.S.C. 1964
All Rights Reserved without Prejudice
Response
Via Email (Elena)11/23/2013 05:09 PM
Dear Paul,
Thank you for contacting Newegg.
I am happy to help you. Could you please provide us with the order # in
question so that we can further help you with the issue? Thank you in
advance.
If you have any further questions or concerns, please visit our FAQs page.
If you still require any assistance, please feel free to reply directly to
this email.
Thank you,
Elena
Newegg Customer Service
Once you know, you Newegg.
CONFIDENTIALITY NOTICE:
This e-mail message and any attachments are for the sole use of the
intended recipient(s)
and may contain confidential information. This e-mail and any attachments
may also
contain information protected from disclosure under the Attorney-Client
Privilege and/or
the Attorney Work Product Privilege, and any distribution of such e-mail or
attachment to
a person or entity outside of Newegg Inc. is not intended to waive either
such privilege.
If you are not an intended recipient, or an intended recipient's authorized
agent, you
are hereby notified that you are not authorized to read, use, retain,
disseminate,
distribute, print or copy this e-mail message or any attachments. If you
have received
this message in error, please notify the sender immediately and delete all
copies of this
e-mail message and any attachments from your computer system.
Auto-Response
11/23/2013 07:56 AM
The following answers might help you
immediately. (Answers open in a separate window.)
Answer Link: How
do I return a product on a Guest Account?
Answer Link: What
is Newegg's return process?
Answer Link: Additional
Newegg return information
Answer Link: Is
it necessary to return each individual accessory when I send in a return?
What should I include with my RMA?
Answer Link: What
is the return policy for Combo, Bundle and Kit Specials?
Customer
By Web Form (Paul Mitchell)11/23/2013 07:56 AM
Dear Newegg:
When I queried Western Digital's Warranty Check database,
they confirmed that the WD WD2003FYYS
which I purchased from you was a REFURBISHED HDD
and NOT a new HDD with a 5-year warranty.
You may confirm this on your own by using
Serial Number WMAY00558263 .
See: http://websupport.wdc.com/warranty/warrantycheck.asp?custtype=end
The WDC Warranty Check replies: "No
Limited Warranty"
"Product was originally sold to a system manufacturer.
Please contact the system
manufacturer or
the place of purchase for
warranty service."
It is evident, therefore, that you charged me for a
new HDD when the HDD you shipped was a
REFURBISHED HDD that never had a
full 5-year factory warranty.
If you will kindly reply with an email address,
I will be happy to forward to you a copy
of Western Digital's reply confirming
that the HDD I Purchased from you
was in fact a REFURBISHED HDD
which never had a 5-year warranty.
That HDD has now failed, and Western Digital
will NOT replace it because it is not covered
by the normal factory warranty, even though
the Order Date was January 28, 2011.
RSVP to email: <supremelawfirm@gmail.com>
Thank you very much.
Sincerely yours,
/s/ Paul A. Mitchell
Systems Development Consultant
Question
Reference #131123-000737
|
Category Level 1:
|
Returns
|
|
Category Level 2:
|
Request a return or refund
|
|
Date Created:
|
11/23/2013 07:56 AM
|
|
Last Updated:
|
11/26/2013 06:37 AM
|
|
Status:
|
Solved
|
|
Sales Order Number:
|
55789599
|
|
Item Number:
|
22-136-579
|
|
Number of Items being Returned:
|
1
|
|
Return-Refund or Replacement?:
|
Replacement
|
|
Business Unit:
|
US
|
|
is_sa_chat:
|
No
|
|
Item Description:
|
Western Digital RE4 WD2003FYYS
2TB 7200 RPM 64MB Cache SATA 3.0Gb/s 3.5" Internal Hard Drive Bare
Drive
Invoice Summary:
Your Sales Order Number: 55789599
Order Date: 01/28/2011
Order Total: $259.99
Account Number: 7106649
|
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